Terms & Conditions

  • Terms of Use
  • Intellectual Property Rights
  • Privacy Policy
  • Disclaimer of Warranty/Limitation of Liabilities
  • Indemnification
  • Termination
  • Governing Law and Jurisdiction
  • Severability
  • Changes/Modifications in Terms & Conditions
  • Grievance Officer
  • Return Policy
  • Cancellation Policy
  • Hi Life Club

Terms of Use

The following terms and conditions govern your use of hilifewomen.com (hereinafter referred to as “Site”) owned by Hi Life Products Private Limited (hereinafter referred to as “we”, “us” or “our”). By using the Site, you accept and agree to the terms and conditions presented here. This Terms of Use was last updated on April 10, 2020.

The Site offers for sale hygiene, personal care, and wellness products for women (hereinafter referred to as “Products”). By accessing the Site or purchasing the Products you agree to terms and conditions set forth herein in this Terms of Use. We put our utmost effort to ensure that all the details of the Products including description and images which appear on this Site are accurate; however, errors may occur. If we discover any error in the availability, pricing, or description of the product we may correct it and if the order has been placed we may inform you of such change and request you to reconfirm your order or cancel it.

The Products aim to provide a safe, problem-free experience, based on our design and research. In case the Product purchased causes any side effects please note that we will in no manner be responsible for the same. In the event that you experience any discomfort, we recommend that you discontinue further use of the Product and consult a medical practitioner immediately. You acknowledge that in the event for any reason whatsoever, if you choose to continue using the Products despite any discomfort or side effects, we shall not in any manner whatsoever be responsible for the same.

The Products are preventive in nature and not curative. In case you are already experiencing some vaginal or health problems, you are advised to consult a medical practitioner before starting with the Products.

While making use of the Site and the Products, you agree to have read and accepted the terms mentioned herein. You acknowledge that you shall not be entitled and we shall not be obligated under equity or law or in any manner whatsoever to compensate you other than returning the purchase consideration, if any, paid by you for the Product returned as per the terms governing Return. Our responsibility to return the money will only arise, if the Product is returned in accordance with the terms enclosed in the Terms and Conditions.

Regarding returns and cancellation, please refer to our returns and cancellation policy at hilifewomen.com

Intellectual Property Rights

All material on the Site including text, images, designs, and name are protected by copyright, trademarks and other intellectual property rights. You agree that all the materials are for your personal, non-commercial use only. We have separate terms and conditions governing B2B transactions.

Privacy Policy

Your privacy is important to us. Please refer to our privacy policy, which governs how we use your information, at hilifewomen.com

Disclaimer of Warranty/Limitation of Liabilities

The Products made available on or through the Site are provided “As Is” and “As Available” without any warranty of any kind, either express, implied or otherwise, including without limitation, any implied warranties of merchantability, fitness for a particular purpose, or non-infringement.

We and our affiliates do not warrant that the Site will operate in an uninterrupted manner and it is free of viruses or other harmful components. Furthermore, we and our affiliates, and their staff do not warrant, and hereby disclaim any warranties, either express, implied or otherwise, with respect to the Site, content quality, accuracy, completeness and adequacy, or that the Product will meet your need or expectations.

Except as prohibited by law, you agree that we and our affiliates, will not be liable to you for any loss or damages arising out of or relating to these Terms of Use, or your (or any third party) use of or inability to use the Site.

We and our affiliates are not liable for any incidental, consequential, indirect or punitive damages arising out of your access to, or use of, the Site or the operation of the Site or failure of the Site to operate or any damages or injury caused by, including but not limited to, any error, omission, interruption, defect, delay in operation of transmission, computer virus, or line failure. In any event, our total liability to you for all losses, damages, and causes of action (in contract or otherwise) will not be greater than the amount, if any, paid by you to access the Site. Your acceptance of this limitation of liability is an essential term of this agreement and you acknowledge that your access to the Site is connected with your agreement to this term.

Indemnification

You agree to indemnify, defend and hold us harmless and our respective affiliates, officers, directors, governing board members, employees, and agents from and against any third party claims arising out of your use or any way related to your use of the Site, including any liabilities, damages, expenses, including litigation cost and attorneys’ fees.

Termination

The obligations and liabilities of the parties incurred prior to the termination date shall survive the termination of these terms and conditions for all purposes. These Terms & Conditions are effective unless and until terminated by either you or us. You may terminate these Terms & Conditions at any time by notifying us that you no longer wish to use the Site, or when you cease using the Site.

If in our sole judgment you fail, or we suspect that you have failed, to comply with any term or provision of these Terms & Conditions, we may terminate the same at any time without notice and you will remain liable for all amounts due up to and including the date of termination; and/or accordingly we may deny you access to the Site (or any part thereof).

Governing Law and Jurisdiction

These conditions are governed by and construed in accordance with the relevant and applicable laws of India. You agree to submit to the exclusive jurisdiction of the courts in New Delhi.

Severability

The provisions contained herein the Terms & Conditions are enforceable independent of each other. If any provision is determined by the competent court to be unenforceable, the other provisions will continue in effect.

Changes/Modifications in Terms & Conditions

These Terms & Conditions are effective as of April 10, 2020 and will come into effect except with respect to any changes in its provisions in future. The changes to the provisions of the Terms & Conditions will come in effect immediately after being posted on the Site. We may change our Terms & Conditions including but not limited to Terms of Use from time to time. If we do, we will abide by the Terms & Conditions including but not limited to Terms of Use on our website which will bind to you as and when updated.

Your continued use of the Site, Product, & Service after we post any modifications to the Terms & Conditions including but not limited to Terms of Use on the Site will constitute your acknowledgment of the modifications and your consent to abide and be bound by the modified Terms & Conditions. If we make any material changes to the Terms & Conditions including but not limited to Terms of Use, we will notify you either through the email address you have provided us, or by placing a prominent notice on the Site.

Grievance Officer

In accordance with the Information Technology Act, 2000 (as amended) and rules made thereunder, the name and contact details of the Grievance Officer who may be contacted for are published on the Site.

Grievance Officer’s Name:
E-mail id: info@hilifewomen.com

Return Policy

We care for your hygiene and wellness and maintain high standards. We do not accept returns or exchanges unless the product delivered is damaged or defective or tampered with packaging upon delivery. If you have received a damaged or defective product, please write us at info@hilifewomen.com with the details, immediately upon delivery & receiving of the Package & Products.

Upon receipt of the request, we will fully examine it and notify you within a reasonable time.

Cancellation Policy

We do not allow cancellation of order post checkout. However, you may modify some aspects of your order, say delivery address, and delivery date, if and when approved by us, our affiliates and the Customer Support Staff.

This Returns and Cancellation Policy was last updated on April 10, 2020.

Hi Life Club

Please read the terms and conditions of participation in the Hi Life Club Loyalty Program (hereinafter referred to as “Program”) run by Hi Life Products Private Limited (hereinafter referred to as “we”, “us” or “our”). By participating in the Club, you agree to be bound by the terms and conditions described herein, the terms and conditions governing your use of www.hilifewomen.com (hereinafter referred to as “Site”) owned by us, and all terms incorporated by reference. If you do not agree to all of these terms, do not participate in the Hi Life Club Loyalty Program.

The Site offers for sale hygiene, personal care, and wellness products for women (hereinafter referred to as “Products”). 

The Terms and Conditions was last updated on April 10, 2020.

Membership Eligibility 

The Hi Life Club Loyalty Program (“Program”) is offered at the sole discretion of Hi Life Products Private Limited (“Hi Life,” “we,” “our” or “us”). The Program is limited to one account per individual and is available to individuals for their personal use only. Individuals who are legal residents of the territories we serve and who provide and maintain a valid email address are eligible to become members. We may refuse to create an account for any reason. No purchase is necessary to join the Program. Corporations, associations, or other groups may not participate in the Program. The Program may not be used for any business or commercial purpose. Employees of our business partners or vendors are eligible for membership for personal use only but may be excluded from certain benefits of the Program.

By joining the Program and becoming a Hi Life Club member, you (individually and collectively, “you,” “your,” or “Member”), agree that you have read, understood, and agree to be bound by the Terms and Conditions of Participation (“Program Terms”) and by any changes or modifications that we may make. You should review these Program Terms and the related policies and Frequently Asked Questions (“FAQs”) frequently as they may change from time to time. These Program Terms do not alter in any way the terms or conditions of any other agreement you may have with us, including any agreement(s) for products or services. By enrolling in the Program, you also agree to be bound by our Privacy Policy and our website Terms and Conditions, which are incorporated herein by reference.  If you do not agree to these Program Terms, our Privacy Policy, and our website Terms and Conditions, you should not participate in the Program.

Program Enrollment

Eligible individuals may only enroll in the Program by visiting www.hilifewomen.com (the “Site”) and following the prompts to register. You are required to provide your email address and create a password to enroll. You may also provide us with your name, mailing address, birth date and mobile phone number, but this information is optional. The account holder is responsible for maintaining the accuracy of the account information and updating it as and when required. You may update your personal information on the Site. Only one account can be associated with a single member and a single email address. In the event of a dispute over ownership of the membership account, the member will be deemed to be the authorized account holder of the email address submitted at the time of enrollment. For purposes of the Program, the “authorized account holder” is the natural person who is assigned to the submitted email address by an internet provider, online service provider, or other organization say business, educational institution, etc. responsible for assigning email addresses for the domain associated with the submitted email address. 

Program Overview

The Program is a way in which we reward and thank our loyal customers for purchasing our products and/or taking other Program related actions. You are able to earn points (reflected as cheers) and reach Program loyalty tiers by making eligible purchases or taking certain other Program actions at the Site or Hi Life App (the “App”). Once you reach a certain loyalty tier and/or earn a certain number of points (cheers), you may be eligible for certain benefits and rewards applicable to that tier and/or number of points (cheers). The benefits may change from time to time and may be offered on a limited basis. Eligible purchases and other opportunities to reach Program loyalty tiers or earn points (cheers) will be posted on the Site and/or published through other media, marketing communications, social media. Browse Hi Life Club on the Site to learn more about earning points and reaching the Program loyalty tiers.

The Program is a tier-based program determined by the number of points a member has earned on eligible purchases and through qualifying activities, beginning on the date when you enroll. There are 3 tiers with associated benefits:

  • Tier 1, Mimosa        Up to 299 cheers
  • Tier 2, Margarita     300 – 599 cheers
  • Tier 3, Martini         600+ cheers

When you join, you will automatically be placed in Tier 1 Mimosa and be eligible for all the benefits Tier 1, Mimosa members receive. Once you earn at least 300 points (cheers), you will be automatically moved up to Tier 2 Margarita. If you earn 600 points or more, you will qualify for Tier 3 Martini. 

Members receive 1 point (cheer) against every Rs. 10 spent on eligible purchases at the Site or Hi Life App. Eligible purchases include regular priced merchandise and exclude taxes, discounts, shipping and delivery charges, and/or other excluded charges specified by us from time to time. For your purchase to qualify for the Program, you must be enrolled in the Program and be signed into your online account at the time of purchase on the Site or Hi Life App. 1 point (cheer) is worth Re. 1 in value at the time of offset. 

In addition to these purchases, you may also earn points (cheers) for taking certain Program actions at the Site. Please browse Hi Life Club on our Site for a list of the ways to earn points (cheers) at the Site. To earn points (cheers), you must be a Program member and be logged into your Program account before completing the actions. The number of points, if any, awarded for each action is determined by us in sole discretion and in all cases subject to a maximum number of points earned for each action. Points (cheers) are valid for six months from their point of accrual. Post which, your available points (cheers) dissipate and reset to 0. Then, you start accumulating anew. 

Neither accounts nor Program rewards, benefits and/or points (cheers) may be shared or combined. Only the authorised account holder may accumulate rewards, benefits and/or points (cheers). We reserve the right to monitor the number of accounts per household and refuse, merge or close additional or duplicate accounts at any time. Your account information (including security details) are confidential and should not be shared by you with any other person.

Rewards, benefits and/or points (cheers) earned through the Program are non-transferable, and you have no property rights in or to rewards or other Program benefits. Points (cheers) credited to your Program account will be decreased or reversed, as applicable, if part or all of the purchase is returned as per the return policy or if the credit is obtained through fraudulent or other activity that violates the Program Terms & Conditions. The sale, barter, transfer, or assignment of any rewards, benefits or points (cheers) offered through the Program, other than by us, is expressly prohibited. Any samples that we may provide to you are for personal use only. We reserve the right, without notice, to cancel or reduce the quantity of any order to be filled and/or any products or services to be provided to you that we believe, in our sole discretion, may result in the violation of the Program Terms. We are not responsible for rewards, benefits and/or points (cheers) lost or redeemed due to fraudulent activity by you or any third party.

We reserve the right to change Program benefits, how you reach each Program tier, how you earn points (cheers) and how we evaluate and reward your eligible purchases and/or other Program activity. We reserve the right to place limits on the number of purchases or activities that are eligible for the Program and/or for any given tier or point level, the number or types of rewards or benefits that you may receive or earn in any given tier or at any given point level, in a given time period or for the duration of the Program, and/or any combination thereof. 

If you have concerns that a purchase or other activity was not properly applied to your account, you should contact Hi Life Customer Support Executive at _______or write to us at ________.  Your email must specify your name and email address associated with the Program, the date of the Program activity, and the issue(s) you encountered. This email must be sent no more than seven days after the date of purchase or other Program activity which took place. We are not responsible for late notifications about purchases or other Program activities not being credited to an account.

Emails and Communications

By enrolling in the Program, you will be automatically subscribed and you consent to receive Hi Life marketing emails and Program-related emails, including Program marketing emails. You may opt-out of receiving the emails at any time by following the instructions provided in the email but operational emails like those concerning redemption confirmation, profile updates, and other communications that relate to your account, will still be sent to you as they relate to your membership in the Program. If you, however, terminate your Program membership, you will no longer receive any Program-related communications.

Termination and Modification

The Program and its benefits are offered at our sole discretion. We may, in our discretion, cancel, modify, restrict or terminate the Program Terms, Aspects, Benefits & Rewards, FAQs, and/or Feature(s) of the Program at any time without prior notice, even though such changes may affect the value of rewards or benefits already accumulated or earned and/or the ability to redeem accumulated rewards or benefits. We reserve the right to exclude you from or to discontinue your participation in the Program and to audit your membership account at any time, in our sole discretion. Any suspected abuse of the Program, failure to follow any Program Terms, membership inactivity (i.e. no points earned or redeemed) for more than 24 months, illegal activity, fraud, misrepresentation or other conduct inconsistent with the Program Terms and/or detrimental to us or our interests may result in the revocation of your membership and make you ineligible for further participation. If your membership is revoked, any rewards or benefits in your account will automatically expire and your access to the Program and its features will terminate automatically. If we suspect illegal activity, fraud, misrepresentation, abuse or violation of the Terms, we also have the right to take appropriate legal action, in our sole discretion.

If you decide that you no longer want to be a part of the Program, you may cancel your membership at any time by opting-out in your account on the Site or App or by contacting our Customer Service. Upon cancellation of your membership, you will lose all accumulated points and benefits, and your tier status will expire.

Disclaimer of Warranty/Limitation of Liabilities

The site and its Content and Services are presented “As Is”. Neither we nor our parents, subsidiaries, affiliates, partners, or licensors make any representations or warranties of any kind whatsoever, express or implied, in connection with the site terms and conditions or the site or its contents or services.

You agree that neither we nor our parents, subsidiaries, affiliates, partners, or licensors will be responsible or liable in contract, or otherwise for any interruption of business; access delays or access interruptions to the site; data non-delivery, misdelivery, corruption, destruction or other modification; loss or damages of any sort incurred as a result of dealings with or the presence of off-website links on the site; computer viruses, system failures or malfunctions which may occur in connection with your use of the site, including during hyperlink to or from third party websites any inaccuracies or omissions in content or events beyond our reasonable control.

We and our affiliates are not liable for any incidental, consequential, indirect or punitive damages arising out of your access to, or use of, the Site or the operation of the Site or failure of the Site to operate or any damages or injury caused by, including but not limited to, any error, omission, interruption, defect, delay in operation of transmission, computer virus, or line failure. In any event, our total liability to you for all losses, damages, and causes of action (in contract or otherwise) will not be greater than the amount, if any, paid by you to access the Site. Your acceptance of this limitation of liability is an essential term of this agreement and you acknowledge that your access to the Site is connected with your agreement to this term.

Indemnification

You agree to defend, indemnify and hold us, our parents, subsidiaries, affiliates, partners, licensors, officers, directors, employees, and agents (the “Indemnified Parties”) harmless for any loss, damages or costs, including reasonable attorneys’ fees, resulting from any third party claim, action, or demand arising from your use of the Sites or the Site Content in violation of any law, rule, regulation or the Terms and Conditions, or any part of your User Content. You also agree to indemnify the Indemnified Parties for any loss, damages, or costs, including reasonable attorneys’ fees, resulting from your use of software robots, spiders, crawlers, or similar data gathering and extraction tools, or any other action you take that imposes an unreasonable burden or load on our infrastructure.

Governing Law and Jurisdiction

The conditions are governed by and construed in accordance with the relevant and applicable laws of India. You agree to submit to the exclusive jurisdiction of the courts in New Delhi. With respect to any dispute, claim, or controversy, all rights and obligations and all actions contemplated by the Terms and Conditions shall be governed by the laws of India, as if the Terms and Conditions were a contract wholly entered into and wholly performed within New Delhi, India.

Severability

The provisions contained herein the Terms & Conditions are enforceable independent of each other. If any provision is determined by the competent court to be unenforceable, the other provisions will continue in effect.

Privacy

The personal information collected from you in connection with the Program, including but not limited to purchases made in connection with your Program membership, will be used by us in accordance with our Privacy Policy.

General

The headings in the Terms and Conditions are for convenience only and shall not be used in its interpretation. Nothing contained in these Terms and Conditions shall be construed as creating any agency, partnership, or other form of joint enterprise between us. Our failure to require your performance of any provision hereof shall not affect our full right to require such performance at any time thereafter, nor shall our waiver of a breach of any provision hereof be taken or held to be a waiver of the provision itself.

We reserve the right, in our sole discretion, to change these Terms and Conditions at any time by posting the changes on the Site and providing notice of such change. Any changes are effective immediately upon posting to the Site and release of notice of such change. Your continued use of the Site thereafter constitutes your agreement to all such changed Terms and Conditions. We may, with or without prior notice, terminate any of the rights granted by these Terms and Conditions. You shall comply immediately with any termination or other notice, including, as applicable, by ceasing all use of the Site. 

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